Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please ensure that your shipping information is correct at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.

Shipping Timeframes

Our standard delivery timeframe is 8–12 business days from the date of dispatch.

Delivery times may vary slightly depending on your location, courier operations, and peak periods. While we work closely with our logistics partners to meet these timelines, delays due to customs, courier disruptions, or unforeseen circumstances may occasionally occur.

Shipping Fees

Shipping fees (if applicable) are calculated at checkout and displayed before payment is completed.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update in the courier system.

Delayed or Lost Packages

If your order has not arrived within 14 business days after dispatch, please contact our support team with your order number. We will investigate with the courier and provide an update as soon as possible.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund where applicable.